What to Do Before Calling an Emergency Plumber
Plumbing emergencies never happen at a convenient time. A burst pipe, overflowing toilet, or sudden loss of water can leave homeowners scrambling for help. But before you pick up the phone and call an emergency plumber, there are a few quick steps you can take to protect your home, minimize damage, and even resolve simple problems on your own.
Shut Off the Water Supply
Stopping the flow of water is the most important first step in nearly any plumbing emergency.
How to do it:
For major leaks or burst pipes: Turn off the main water shutoff valve, usually located in the basement, utility room, or near the water meter.
For isolated issues (toilet, sink, appliance): Turn off the individual fixture valve found under sinks or behind toilets.
This prevents further flooding and buys you time to assess the situation safely.
Turn Off the Water Heater (If Necessary)
If you shut off your main water supply, turn off your water heater to prevent overheating or damage.
Electric water heater: Switch it off at the breaker.
Gas water heater: Turn the dial to “pilot” or “off.”
This helps avoid pressure buildup and protects the unit while the water is off.
Contain Any Water Leaks
Preventing additional damage is key. Use towels, buckets, wet/dry vacs, or anything absorbent to control the spread of water.
Quick tips:
Move valuables, furniture, and electronics away from the affected area.
Place a bucket under any dripping pipes.
Use towels to block water from reaching walls or other rooms.
The sooner you contain the water, the less cleanup—and damage—you’ll face later.
Check for Obvious Fixes
Not every plumbing emergency requires a professional immediately. Some situations have simple solutions you can safely attempt.
Examples of easy fixes:
Overflowing toilet: Remove the tank lid and push the flapper closed to stop water flow.
Clogged toilet or drain: A plunger may resolve the issue quickly.
Loose supply line connection: Tighten gently with a wrench if it’s visibly dripping.
If the fix requires forcing something, cutting pipes, or removing major components—stop and call a professional.
Assess Whether It’s Truly an Emergency
Emergency plumbing services are available 24/7 but often come with a higher cost. Before calling, consider whether the situation can wait until normal business hours.
It is an emergency if:
- Water is actively leaking or flooding your home.
- Sewage is backing up into drains or toilets.
- You smell gas. (Call the gas company immediately.)
- You have no running water.
- A pipe has burst.
It may not be an emergency if:
- A slow-dripping faucet can be contained.
- A single toilet is clogged but others work.
- A minor leak has stopped after shutting off a fixture valve.
When in doubt, err on the side of caution—professionals would rather advise you than see a small issue turn into a major disaster.
Take Photos or Videos
Before doing any cleanup, snap photos or record short videos of the issue and any damage. This is especially important for:
Home insurance claims
Water damage documentation
Warranty or manufacturer issues
Communicating clearly with your plumber
Visuals help your plumber understand the problem and prepare the right tools before they arrive.
Clear a Path for the Plumber
A quick bit of prep can help your plumber work more efficiently.
Move items away from:
Under sinks
Around the water heater
Near the affected pipes
In utility rooms or mechanical areas
This saves time and helps ensure the visit is faster—and often less expensive.
Call a Licensed Emergency Plumber
Once you’ve taken the necessary steps to protect your home, call a licensed, insured, and reputable plumber who offers emergency services.
Have the following ready:
A clear description of the problem
When you first noticed the issue
What steps you’ve already taken
Any photos you took
This helps the plumber prioritize the situation and respond appropriately.
